ARH Team Shop Facts & FAQs

ARH Team Shop Facts & FAQs

  • The ARH Team Shop is a unique model offering a wide variety of apparel while keeping product cost as low as possible. Every item is custom decorated AFTER your order is placed and processing times vary with each item.
  • After you order, CHECK YOUR EMAIL (including your JUNK FOLDER) for notifications. Even though the ARH Team Shop email is whitelisted (not labeled Spam), some messages occasionally get misdirected.
  • FREE SHIPPING is offered on orders over $50. For smaller orders, the cost of shipping and handling is added to order, allows us to keep product cost as low as possible.
  • The ARH Team Shop web site is a SECURE SHOPPING SITE that works best on personal devices (smart phones, tablets and personal computers) that are not behind corporate firewalls. Many corporate firewalls, including those on ARH networked computers, may block shopping cart payment options preventing you from using debit or credit cards.
  • CANCELLATIONS: Orders may be cancelled up to 24 hours after being placed.
  • RETURNS: ARH Team Shop items are special ordered and decorated after the order is submitted. Returns are not accepted unless the item is defective or not as ordered.
  • COLORS: We do our best to match colors as closely as possible, however due to differences in browsers and monitors, we cannot guarantee the actual item will match the image shown. Some vintage washed items, may vary in shade from size to size due to the process used to create the worn soft feel. Please keep this in mind when ordering.

PROCESS / SHIPPING

How long will it take to get my order? Every order must be processed, then shipped. Typical timeline for printed apparel is 16 days (14 days processing + 2 days shipping) from order to arrival.

If your order contains BOTH printed and embroidered items, the order will be shipped when the entire order is complete. Expedited shipping speeds shipping time, however does not decrease processing time.

Processing: Every item is custom decorated after your order is placed and processing times vary. Estimated processing time:

  • Screen-Printed– average 14 days
  • Embroidered – minimum 21 days

Shipping: This timeframe refers to the number of transit days AFTER the order is given to USPS. All orders are shipped via USPS Priority Mail, which is normally 2-3 days of transit to any given ARH community. USPS does not currently guarantee delivery times.

* Inventory issues due to supply chain slow-downs and shortages could extend processing times.

Why did I only receive part of my order?

Though our goal is to ship your order complete, occasionally there are unanticipated apparel shortages leading to partial shipments. The back ordered items will be processed as soon as they are available. If the item is delayed for an unreasonable amount time, a refund or substitute will be offered. Check your email (including your JUNK FOLDER) for notifications. Even though the ARH Team Shop email is whitelisted, some messages occasionally get misdirected.

I placed an order at the same time as a co-worker. Why did they receive their order sooner than mine?

Processing time for each order can vary based on the items included on the order. One order could include only printed items which processes more quickly while another may include embroidered items which requires a longer processing time. All items may be available to decorate and ship on one order, while unexpected stock issues may occur on another. All of these factors and more can result in varying processing times.

PAYMENT METHODS / PAYROLL DEDUCTION

What types of payments are accepted?

  1. Credit Card payment is offered for ANYBODY.
  2. Payroll Deduction is for ARH employees. The following guidelines apply:
    • ARH Employee ID# MUST be included with the order (in “use a different billing address” section). If ID # is not included, the order will be cancelled.
    • Contract Employees who are not paid directly through ARH do not qualify (ID#s starting with 9). These orders will be cancelled with a notice of "payment declined".
  3. Purchase Order is offered only for Authorized Gift Shop Buyers. Unauthorized Orders will be cancelled immediately with notice of "payment declined”.

When is the money taken from my payroll check and how many pay periods will payroll deduct include?

  • One (1) deduction of order/s total per reporting period that may not be split into multiple payroll periods.
  • Order amounts are reported on the 15th and 30th/31st of each month.
  • Deduction will be processed for next payroll date afterwards.

Why can’t I submit my credit card payment info?

The ARH Team Shop website works best on personal devices (smart phones, tablets and personal computers) that are not behind corporate firewalls. This is a secure shopping site. Many corporate firewalls, including those on ARH networked computers, may block shopping cart payment options preventing you from using debit or credit cards.

Why was my order cancelled?

Order cancellation can be a result of the following:

  • Omitting your ARH Employee ID# when Payroll Deduction Payment Method is selected.
  • Choosing Payroll Deduction as a Contract Employee who is not paid through ARH
  • Choosing an unauthorized payment method i.e. Purchase Order, which is for Authorized Gift Shop Buyers Only.

When I ordered the item was in stock, but afterwards I was notified that it is on back order. Why is that?

Online availability is based on industry apparel inventory levels, which change often. We do our best to ensure online offerings are available; however occasionally there are unanticipated shortages or delays. Every item is custom decorated after your order is placed and processing times vary.